HP Service Manager Administrator

Saudi Arabia

Job ID SNS-0921

Posted On
06-Apr-2025
(43 days ago)

Job type
Contract

Sector
Technology

Install, configure, and upgrade HP Service Manager (HPSM).
Manage user access, roles, and permissions.
Perform system health checks and routine maintenance.
Configure Service Manager modules (Incident, Change, Problem, Service Request, etc.).
Customize forms, workflows, business rules, and notifications.
Develop and maintain Service Level Agreements (SLAs) and automation rules.
Integrate HPSM with other ITSM tools (e.g., ServiceNow, SCCM, LDAP, etc.).
Develop scripts using JavaScript, RAD, and Connect-It.
Manage Web Services (REST/SOAP) integrations.
Monitor application performance and optimize database queries.
Troubleshoot system issues and apply fixes or patches.
Work with infrastructure teams for server and database tuning.
Implement role-based access controls (RBAC) and security best practices.
Ensure compliance with IT policies, audits, and industry standards.
Apply patches and updates to fix vulnerabilities.
Provide technical support for end-users and service desk teams.
Conduct training sessions for IT teams on HPSM features and best practices.
Document procedures, configurations, and troubleshooting guides.
Develop and maintain reports using HPSM reporting tools and dashboards.
Analyze trends in incidents, problems, and changes for process improvements.
Generate compliance and performance reports for management.

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