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Service Desk Officer

Saudi Arabia

Job ID SNS-0783

Posted On
01-Sep-2022
(636 days ago)

Job type
Contract

Sector
Technology

  • Resolve end user problems received by IT Service Desk.
  • Log problems and incidents ticket in the IT Service Desk System.
  • Escalate ticket to IT staff per the established escalation plan.
  • Close monitoring and tracking of tickets (till closure).
  • Timely communications and update of the ticket status with the users and the support team.
  • Generate daily IT Service Desk report for monitoring and improvement
  • Liaising with managers and other users, including IT staff, on a regular basis to ensure smooth operation of the IT Service Desk.
  • Participating in facility committees to determine the needs of the user community.
  • Assisting the user community in investigating, evaluating and selecting information technology solutions.
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