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FTTx BO Engineer - 3 Positions

Saudi Arabia

Job ID SNS-0754

Posted On
(421 days ago)

Job type


  • Monitor all the alarms and Escalation as per Criteria.
  • Troubleshoot the issue raised by the customer and compiling DSI report.
  • Open, Handle & close trouble ticket by using remedy and Follow the issue up to Resolution.
  • Solving onsite technical issues remotely along with MDT (maintenance downtime) tasks.
  • Handle Remedy TT and update properly and be able to work in all Shifts.
  • Dispatch and guide the Field Engineers for Fault rectifications
  • Participate in knowledge transfer, documentation and information sharing.
  • Support team leader Reports and Communication with Field Team for TS.
  • Troubleshoot the alarms on a daily basis and escalation to BO (If required).
  • Opening tickets for all kinds of alarms.
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