NOC Manager

Saudi Arabia

Job ID SNS-0713

Posted On
10-Oct-2021
(604 days ago)

Job type
Contract

Sector
Telecommunication

Design and evaluate quarterly PBC (Personal Business Commitment) with team member
Attend daily NOC operation meeting
Attend Weekly OPS meeting
Other meetings if needed
Request advanced product training
FO daily, weekly, monthly report design and quality improvement
FO handover report design and quality improvement
Create and perfect work flow
Ensure all TT are created within SLA
Ensure FO team get the newest topology and network information
Ensure FO team get the newest fault category and fault grading
Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc
Ensure FO team to escalate all the network problem according to SLA, including availability KPI
Ensure all TT are followed and updated according to SLA
Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
Follow the critical network issues and update to NOC manager, and XX managers
Make FO preventative maintenance plan and ensure implementation quality
Ensure issues found by preventative maintenance are properly escalated
Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
Ensure all the CR are properly recorded and followed
Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
Arrange FO team to check hardware and software version, data configuration
Ensure all the site access are under FO control and have reference number
Ensure FO team to supervise network service status during site access
Ensure all network problem caused by site access are properly followed
Ensure a good and reasonable shift plan, especially during holidays and festival
Ensure shift plan implementation quality
Ensure the quality of shift handover

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