FO NOC Shift Manager

Saudi Arabia

Job ID SNS-0712

Posted On
04-Oct-2021
(612 days ago)

Job type
Contract

Sector
Telecommunication

Manage FO team when on duty
First responsible for fault management of level1 and,L2 important outage
Follow with BO,FM,FLM managers
On time updating of FO manager about network status
Be sure all SMS updating of FO engineers are on time
Responsible person for checking all TT escalation
Send SMS on time and correct
All TT has ESC,RES, every 2Hr
Follow IS and call center also operation for any network issue
Send email for replay of remedy TT
Send update to related person according alarm level
Manage, Follow, Escalate CR Issue as Owner and send the list of CR to related team and update the report for calling result
Check whether all engineers are present on the shift and no delay and inform FO manger for any case and Responsible for FO evaluation(partially)
Monitor the handover of FO , is it done and checked with both shift
Check daily report sending on time and accurate
Exco report should be check daily in the server

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