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FO NOC Shift Manager

Saudi Arabia

Job ID SNS-0712

Posted On
(968 days ago)

Job type


  • Manage FO team when on duty
  • First responsible for fault management of level1 and,L2 important outage
  • Follow with BO,FM,FLM managers
  • On time updating of FO manager about network status
  • Be sure all SMS updating of FO engineers are on time
  • Responsible person for checking all TT escalation
  • Send SMS on time and correct
  • All TT has ESC,RES, every 2Hr
  • Follow IS and call center also operation for any network issue
  • Send email for replay of remedy TT
  • Send update to related person according alarm level
  • Manage, Follow, Escalate CR Issue as Owner and send the list of CR to related team and update the report for calling result
  • Check whether all engineers are present on the shift and no delay and inform FO manger for any case and Responsible for FO evaluation(partially)
  • Monitor the handover of FO , is it done and checked with both shift
  • Check daily report sending on time and accurate
  • Exco report should be check daily in the server
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