Business Analyst - Customer Care & Billing Applications

Saudi Arabia

Job ID SNS-0652

Posted On
24-Dec-2020
(898 days ago)

Job type
Contract

Sector
Telecommunication

Experience working directly with the Oracle Customer Care & Billing application for Water Utility sector.
Must be fluent in Arabic.
Functional areas within CC&B that are most needed include all meter-to-cash functions including billing, cancel / rebill, credit and collections, Customer care, Field Activities, On boarding and rates. Experience with field order management and integration to metering systems is also helpful.
Strong analytical skills required. Should be able to understand end-to-end CC&B functionality flows and relate to Business process of water management utility industry.
Should be able to discuss and understand the business requirements from Business process SPOCs by using different requirement gathering processes.
Should be able to document the requirement and discuss it with CC&B experts regarding feasibility and impact.
Share the Business Requirement Document with business for finalizing the requirement considering the constraints and shortfalls of the application mentioning the clear business cases and expected outputs.
Get the sign-off on the Business Requirement Documents from relevant Business process SPOCs.
Update the status and escalate any delays to Project PMO.
Should be able to manage changes and any conflicts.
Strong written and verbal communications skills required.

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