Command Center Specialist

Saudi Arabia

Job ID SNS-0633

Posted On
24-Nov-2020
(928 days ago)

Job type
Contract

Sector
Telecommunication

Monitoring and tracking of all IT systems for performance and uptime, using all available monitoring tools.
Use of monitoring systems to identify problems and report issues with the Application or infrastructure.
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all the Command Center assets.
Effectively communicate with other departments to handle any escalating issues.
Analyze production issues to determine root cause and provides fix recommendations to the development team.
Support tasks to include alert monitoring for periodic jobs, opening tickets, general escalation, client coordination, and vendor interactions.
Monitor Level 2 issues/tickets opened internally and by customers for application issues.
Assist with planning and testing of application, installation, configuration, patches, and update production support documentation.
Maintain proper record of work operations, logs, and events to provide detailed reporting to management.
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues.
Knowledge of Linux/UNIX & Windows OS administration.

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