IT Field Support Engineer - 4 Positions

Saudi Arabia

Job ID SNS-0569

Posted On
16-Aug-2020
(1028 days ago)

Job type
Contract

Sector
Technology

Contacting clients to find out the nature of the technical issue.
Linking to clients' computers via remote access.
Traveling to clients' office location.
Installing new hardware, and software systems.
Diagnosing and troubleshooting hardware, and software issues.
Proposing simple and effective solutions.
Providing basic software training.
Maintaining good client relations.
Provide accurate feedback to customers promptly.
Respond to customer inquiries and assist in troubleshooting and resolving challenges
prepare accurate reports promptly.
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Previous work experience as Technical Support Engineer or Desktop Support Engineer (1-3 years of experience)
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows (optionally Linux) environments

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