Application Support Engineer

Saudi Arabia

Job ID SNS-0552

Posted On
09-Jul-2020
(1064 days ago)

Job type
Contract

Sector
Technology

Provide In-depth technical support to troubleshoot and resolve incidents
Troubleshooting issues by going through the log files with a thorough attention to detail.
Responding quickly and intelligently to production issues and facilitating communication between L1 and other teams.
Contribute to the knowledge base and actively use the existing documents in the resolution of support cases.
Should be responsible for maintaining SLA and availability of the application.
Able to work on minor enhancements, Customization and configurations
Provide assistance to other team members.
Proactively keep management informed of critical customer issues/concern.
Follow incident management process to - Diagnosis, investigation, resolution, coordination with infrastructure support and other application owners.
Co-ordinate with L3 support for application bug/ enhancement requirement
Support L3 team during implementation.
Proactive Monitoring of the system to ensure a stability of the application.
Ability to work with Cross-functional teams - Platforms, Development, testing etc. to ensure that all the application environments (Production & lower environments) are stable and functional without any issue.
Documenting of new production functionalities which has been deployed as a part of Sprint Development.
Should possess both ‘technical knowledge’ and “people" skills.

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