IVR Specialist - Genesys

Saudi Arabia

Job ID SNS-0504

Posted On
15-Mar-2020
(1180 days ago)

Job type
Contract

Sector
Banking & Finance

Experience of Contact Center Technologies based IT Infrastructure Services of IVR.
Experience in .NET, JAVA development, Agent desktop customization, My SQL, SQL Server and Oracle databases.
Experience in Windows server, UNIX, LINUX.
Experience in Web Technologies HTML, XML, VXML, WebServices, TCP/IP,XML,VB,J2EE,Java Script.
Experience in Genesys product and Genesys GVP.
Experience in IVR design, development, deployment, support of various Voice/Multimedia based solution.
Managing Incident/Change Management and Troubleshooting/Problem Analysis and investigations.
Manage technical process and resolve technical issues.
Leadership & Performance Enhancement.
Experience of managing change request and release management.
Ability to work with and support cross-functional project teams.
Ability to manage multiple large projects simultaneously and under pressure by achieving targeted delivery date.
Design and implement new inbound and outbound voice based solutions as per project specific requirements.

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