Senior Service Desk Engineer

Saudi Arabia

Job ID SNS-0497

Posted On
26-Feb-2020
(1200 days ago)

Job type
Contract

Sector
Telecommunication

Fluent communication in English and Arabic.
Provide timely assistance and support for incoming queries and issues related to IT, computer systems, software, and hardware.
Handle Calls/ emails and chat source of interaction and Respond to all user inquiries and reported incidents following established Incident Management processes.
Perform first level Troubleshooting for computer/application problems, resolve problems whenever possible, and escalate to appropriate team when needed.
Provide effective resolution to customer queries.
Should be a team player and knowledge of Computers.
Escalating the process as necessary per established escalation policies
Keeping affected business partners informed about progress and follow up on open tickets.
Monitoring the status and progress towards resolution of assigned Incidents.
Knowledge and awareness of IT Helpdesk.
Performing live/remote Desktop troubleshooting based on users complaints and providing First Call Resolution.

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