Telecom NOC Technicians - Female Saudi Citizens

Saudi Arabia

Job ID SNS-0453

Posted On
01-Dec-2019
(1282 days ago)

Job type
Contract

Sector
Telecommunication

Provide timely assistance and support for incoming queries and issues related to IT, computer systems, software, and hardware.
Handle Calls/ emails and chat source of interaction and Respond to all user inquiries and reported incidents following established Incident Management processes.
Perform first level Troubleshooting for computer/application problems, resolve problems whenever possible, and escalate to appropriate team when needed.
Provide effective resolution to customer queries.
Fluent communication in English and Arabic.
Should be a team player and knowledge of Computers.
Escalating the process as necessary per established escalation policies.
Keeping affected business partners informed about progress and follow-up on open tickets.
Monitoring the status and progress towards resolution of assigned Incidents.
Minimum 1-3 yrs experience.

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