Service Account Manager

Saudi Arabia

Job ID SNS-0407

Posted On
02-Oct-2019
(1347 days ago)

Job type
Contract

Sector
Technology

Manage day to day activities post implementation.
Customer’s primary point of contact within GE, for all Service related issues, act as first escalation point. Maintain adequate knowledge of GE solutions and services.
Apply standard management method using ITIL for services transitions and operations.
Manage defined Service Level Agreement (SLA) for the post-delivery support.
Deliver periodical status reports on service operation and enhancement progress.
Incident & Change Management.
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