Incident Manager

Saudi Arabia

Job ID SNS-0358

Posted On
31-Jul-2019
(1406 days ago)

Job type
Contract

Sector
Telecommunication

Manager Incident 24X7 and ensure minimal disruption to the service
Speedy Restoration for all incidents
Setting up of Technical & Management Bridge
Verification of MIN messages to ensure completeness & correctness of the information being sent to the customer.
Act as a center focal point for all departments during Severity 1 incident and coordinate between them to get the speedy results
Assemble the Technical Recovery team once severity 1 outage is declared
Ensure an Action plan / Back Up Plan is created for the restoration within SLA
Ensure timely communication / information flow towards internal & external stakeholders
Ensure a Major Incident Report (MIR) delivery towards internal & external customer within the SLA
Circulate the important reports related to Severity 1 performance as per the instructions
Industry experience: Telecom / Customer Management / IT
Years of experience: 4-8 Years
Certifications: ITIL
Technical and/or functional skills: Basic Telecom Knowledge, Negotiation Skills, Customer Management skills, Interpersonal Skills
Leadership skills: Ability to lead with an example
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