Service Improvement Lead

Saudi Arabia

Job ID SNS-0355

Posted On
31-Jul-2019
(1408 days ago)

Job type
Contract

Sector
Telecommunication

Responsible for the overall continuous improvement of the Service throughout its lifecycle. Measuring the continual performance of the service and driving the necessary activities through the delivery flows
Responsible for securing the e2e customer experience of the service together with the Service Owner.
Responsible for securing the continual evolution and optimization of the service. Driving ML, AI and automation of data analytics activities across the Service, including the underpinning resources, applications and infrastructure.
Responsible for the measurement and reporting of the Service towards the customer. This includes the KPI’s, SKPI’s and SLA’s / WLA’s as agreed within the commercial contract.
Responsible for the continual Service Improvement plan of prioritised activities working with the Ericsson Service Delivery Units (SDU), the customer and any relevant ASP’s.
Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.
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