Warranty Manager

Saudi Arabia

Job ID SNS-0346

Posted On
23-Jul-2019
(1418 days ago)

Job type
Permanent

Sector
Engineering

Ensure prompt and professional resolution of all customer and warranty complaints as per the company procedure and policies in order to increase overall satisfaction.
Continually build on existing processes, SLA(s) and systems, addressing any change in customer, factories, product or regulatory requirements.
Control the warranty cost v/s target by proper administration, systematic trouble shooting and effective utilization of resources, and report it to the concerned Business Unit Manager.
Ensure and maintain high customer satisfaction ratings with respect to Responsiveness and Delivery of services.
Maintain close communication with Carrier factories and keep an accurate and updated tracking system in order to report all product related problems and handle warranty issues on time with them.
Implement Customer Delight Process in collaboration with the technical and application teams, and communicate them in the Quality Council as well as Quality Bulletins.
Ensure/pursue reimbursement of all epidemic claims/abnormal failures.
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