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Telecom Operations Engineer - Saudi Citizen

Saudi Arabia

Job ID SNS-0329

Posted On
(1436 days ago)

Job type


  • Coordinate telecom systems outages and restoration.
  • Coordinate with Business Solution for SLA with external customers.
  • Issue telecom service bills and telecom performance reports.
  • Development & Unifying work procedures of telecom operational and maintenance policies and procedures to ensure consistency across Transmission company.
  • DWDM, SDH, DVM networks.
  • Manage the telecom SLA with Company internal and external customer.
  • Reroute traffic in fault condition.
  • Able to coordinate and work with a team.
  • Planning, scoping, manage and implement telecom, data and network services for company internal and external customers.
  • Responsible to analyze serious faults of network and prepare plan for improvement of network.
  • Responsible to supervise managed services of vendor.
  • Responsible for testing & validating the fulfillment & assurance process for new services and validating the feasibility of any proposed Service SLAs.
  • Responsible for service fulfillment of business services.
  • Responsible for service assurance of business services.
  • Customer Care (Non-Technical support): Act as first point of contact for customer. Address queries related to entitlement.
  • Responsible for contributing to requirements of any tools (Service fulfillment & assurance) as well as for acceptance of any tools for service fulfillment and service assurance, required for provisioning and monitoring of respective services offered to customers.
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