Service Desk Engineer - 3 Positions

Saudi Arabia

Job ID SNS-0137

Posted On
08-Jun-2017
(2193 days ago)

Job type
Permanent

Sector
Defence

Knowledge of relevant call tracking applications.
Knowledge and experience of customer service practices.
Related experience and training in troubleshooting and providing help desk support.
Basic computer and operating system knowledge.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Ability to multi-task and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues appropriately.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast moving environment.
Ability to read and write the Arabic language.
Working knowledge of fundamental operations of relevant software, hardware and other equipment.
Knowledge and experience of customer service practices.
ITIL V3 foundation or Intermediate certified Experience.
Valid Driving license.

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