Charging System Engineer

Saudi Arabia

Job ID SNS-0073

Posted On
24-Oct-2016
(2420 days ago)

Job type
Contract

Sector
Telecommunication

End-to-End System Administration, Operation and Maintenance of all Charging System nodes (CCN , SDP, AIR, ECMS, NG-CRS, HP-IVR,SI Router ,VS,).
Trouble shooting, Fault Investigation, Root Cause Analysis of all Charging System nodes.
Statistical Performance Reporting and Analysis of all Charging System nodes.
Delivery Performance & Quality Management based on the contractual SLA. Monitor Delivery Performance.
Ensure contractual KPI fulfillment and Performance Reporting to the customer organization.
Perform hierarchical escalation of critical/major incidents and act as the primary interface towards the customer.
Routine Preventive Maintenance, Health Check, Back Up, Disaster recovery,Fault Trend Analysis etc. of all Charging System issues, faults etc..
Integration of new features and services in Charging System nodes.
Coordinate and interface with Ericsson, Customer and 3PP Support and Project organizations for escalated issues and ongoing Projects.
Improve operational efficiency by developing scripts and tools.
Interface customer organizations regarding operational issues, queries, clarification requests, escalations. Assist customer with technical solution, advise, guidance and recommendations.
Ensure system uptime and service availability of all Charging System nodes according to contractual SLA.
Unix Systems Administration and Database Administration experience.
Application development and scripting experience.
Having experience on protocols such as CIP-IP, SIGTRAN, DIAMETR, MAP USSD, ISUP, UCIP, ACIP, CCAPI.

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