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Charging System Engineer

Saudi Arabia

Job ID SNS-0073

Posted On
(2420 days ago)

Job type


  • End-to-End System Administration, Operation and Maintenance of all Charging System nodes (CCN , SDP, AIR, ECMS, NG-CRS, HP-IVR,SI Router ,VS,).
  • Trouble shooting, Fault Investigation, Root Cause Analysis of all Charging System nodes.
  • Statistical Performance Reporting and Analysis of all Charging System nodes.
  • Delivery Performance & Quality Management based on the contractual SLA. Monitor Delivery Performance.
  • Ensure contractual KPI fulfillment and Performance Reporting to the customer organization.
  • Perform hierarchical escalation of critical/major incidents and act as the primary interface towards the customer.
  • Routine Preventive Maintenance, Health Check, Back Up, Disaster recovery,Fault Trend Analysis etc. of all Charging System issues, faults etc..
  • Integration of new features and services in Charging System nodes.
  • Coordinate and interface with Ericsson, Customer and 3PP Support and Project organizations for escalated issues and ongoing Projects.
  • Improve operational efficiency by developing scripts and tools.
  • Interface customer organizations regarding operational issues, queries, clarification requests, escalations. Assist customer with technical solution, advise, guidance and recommendations.
  • Ensure system uptime and service availability of all Charging System nodes according to contractual SLA.
  • Unix Systems Administration and Database Administration experience.
  • Application development and scripting experience.
  • Having experience on protocols such as CIP-IP, SIGTRAN, DIAMETR, MAP USSD, ISUP, UCIP, ACIP, CCAPI.