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Technical Support Engineer

Saudi Arabia

Job ID SNS-0535

Posted On
03-May-2020
(839 days ago)

Job type
Contract

Sector
Technology

  • Complete detailed reports listing requests for technical assistance.
  • Maintain a working log detailing all required system updates, as well as the date of completion.
  • Identify and Monitor and Report SLA with vendors.
  • Communicate with vendors/partners to follow, troubleshoot, and resolve technical problems.
  • Identifying hardware and software solutions.
  • Diagnosing and repairing faults.
  • Resolving integration and network issues.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
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