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Service Desk Engineer - 3 Positions

Saudi Arabia

Job ID SNS-0137

Posted On
08-Jun-2017
(1899 days ago)

Job type
Permanent

Sector
Defence

  • Knowledge of relevant call tracking applications.
  • Knowledge and experience of customer service practices.
  • Related experience and training in troubleshooting and providing help desk support.
  • Basic computer and operating system knowledge.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.
  • Ability to read and write the Arabic language.
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment.
  • Knowledge and experience of customer service practices.
  • ITIL V3 foundation or Intermediate certified Experience.
  • Valid Driving license.