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Operations Lead

Saudi Arabia

Job ID SNS-0366

Posted On
18-Aug-2019

Job type
Permanent

Sector
Engineering

  • Ensures on a daily basis that all technicians are assigned to a site.
  • Ensure parts & material orders are placed in support of timely and cost efficient execution
  • Deals with incoming customer calls and inquiries. Passes on all quote related questions to the Market Manager or the Application team, as appropriate.
  • Ensure data entry and reporting for all relevant execution data.
  • Handles all incoming customer calls and inquiries and adapts scheduling accordingly. Dispatch calls if needed. Escalates customer issues as appropriate. Communicates action plans to the customer.
  • Ensures consistent and daily schedule communication with the teams and follows up on activities & tasks performed to ensure completion.
  • Places orders for materials, parts, tools and subcontractors. Ensures on time part delivery to job site.
  • Collect daily feedback on execution (checklists, timesheets, expenses, reports) and ensures all relevant are entered into
  • SAP systems & tool. Provides regular consolidated reports to the Market Manager.
  • Ensure that all execution data (time sheets, expenses, delivery plans are entered into SAP systems & tools.
  • Overlooks service vehicles assigned to the location, as and when needed (e.g. mileage tracking, maintenance, fuel costs, etc.).
  • Support the team technically to solve the site issue.
  • Prepare the month sales forecast and highlight the Risk and Opportunities..
  • In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
  • Mechanical Engineer or equivalent.
  • Proficient computer skills, especially MS Office.
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