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General Manager - Technology Optimization

Saudi Arabia

Job ID SNS-0247

Posted On
08-Nov-2018

Job type
Permanent

Sector
Telecommunication

  • Develop performance objectives in coordination with Directorate and continuously conduct progress towards Departmental and strategic objectives and implement periodic performance reports to offer evaluation results and recommend improvements.
  • Implement improvements to policies and procedures in order to deliver high-quality services. Carry-out the day-to-day operations, offer expertise, encourage teamwork and coordinate work processes to achieve high performance standards, meet established targets and engage employee.
  • Develop and monitor implementation of optimization plans for radio, transport, core, applications, interconnect, roaming and special events (e.g. Hajj and Ramadan) in line with the Technology strategy.
  • Develop and monitor operational key performance indicators (KPIs) and key quality indicators (KQIs) for radio, transport, core, applications, interconnect and roaming through periodic audits to measure performance against set targets.
  • Supervise the benchmarking exercise against other operators in KSA with respect to voice, data, etc. to identify and analyze existing performance against competitors.
  • Identify improvement opportunities based on results of KPIs, KQIs and benchmarking information and propose optimization solutions or features in order to enhance performance.
  • Follow-up with concerned departments for the implementation of improvement actions and provide guidance and support when required.
  • Develop and motivate staff, conduct the performance, give formal and informal feedback and appraisals and conduct guidance on training programs to maximize employees' performance.
  • Bachelor's Degree in Telecom Engineering, or equivalent. Master's Degree (Preferable) in Telecom Engineering, or equivalent.
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