Strong hands-on ATM&DDN Network Monitoring, Planning and Operations experience on multi-vendor NMS (Alcatel Lucent, Tellabs & PMDM Nortel ATM network).
Respond to support calls and escalations of customer issues on a 24/7 basis as required.
Work closely with NOCs (Transmission NOC & International NOC) and Field Technicians on 1st/2nd level troubleshooting in support of the customer on network faults.
Provide daily hardware support & maintenance for all networking devices belong to multi-vendor (Alcatel Lucent, Tellabs & PMDM Nortel ATM network) components.
Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or products & services for new and existing customers. Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless).
Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
Experienced in terminating and testing structured cabling systems.